Field Service Manager - Office Based

Recruiter
Reed Engineering
Location
Dunstable
Salary
£45000 - £50000/annum Company Benefits
Posted
08 Jun 2017
Closes
08 Jul 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Industry Sector - Commercial Catering / Field Service

Location: Dunstable, Milton Keynes, Northampton, Luton, Leighton Buzzard, Houghton Regis, Toddington area

Job Title - Field Service Manager - Office based

Salary - £45000.00 - £50000.00 per annum + Company Benefits

Our client are a market leading provider within the Commercial Catering Equipment sector, UK Wide, across Retail, hospitality and holiday parks. Based in Bedfordshire they are currently recruiting for a Field Service Manager - Office based to join their expanding team at their offices in the Dunstable, Milton Keynes, Northampton, Luton, Leighton Buzzard, Houghton Regis, Toddington area.

The Field Service Manager - Office based role is to deliver an outstanding technical service to our clients customers across all engineering teams - employed and sub contracted, as well as providing leadership, direction and support to all technical disciplines across the business.

The key responsibilities of the Field Service Manager - office based are:

Financial Performance and Measures

Commercial Excellence

Operational Excellence including:

Manage, motivate and develop the engineering workforce - internal and subcontractors

Provide expert technical support to engineers, customers and the wider group

Attend site when appropriate to resolve significant customer issues

To ensure all engineers comply with agreed systems and processes, including admin, Health & Safety, quality and customer service

Chair weekly reviews to ensure escalation and resolution of critical repairs

To ensure all engineers have correct skill level and appropriate qualifications to complete the call they are attending at pace and to the required quality

To maintain detailed training records for each engineer

To assess the training and development needs and records of all engineers

To monitor performance of the engineering workforce and complete performance reviews

The successful Field Service Manager - Office based in the Dunstable, Milton Keynes, Northampton, Luton, Leighton Buzzard, Houghton Regis, Toddington area will have the following attributes:

COMCAT 1-5

CCCN1

Technically qualified within a technical discipline i.e. Electrical, Mechanical, multi skilled etc.

Demonstrable experience of hand on field service engineering within the commercial catering industry.

Extensive demonstrable customer service experience

Full UK Driving Licence

This role is a fantastic opportunity for a field service manager or senior engineer with extensive demonstrable experience within commercial catering industry.

Office based in the Dunstable, Milton Keynes, Northampton, Luton, Leighton Buzzard, Houghton Regis, Toddington area

Reed Specialist Recruitment Limited is an employment agency and employment business