C&M Travel
Wembley, Middlesex
08 Jun 2017
08 Jul 2017
Contract Type
Full Time

This well known airline are currently recruiting for experienced Reservation Consultants who speak fluent Spanish, French or Italian, to deal with their Elite customers. Based North West London, paying £23K

Airline Reservations, Responsibilities:
- Advise customers who are involved in a flight irregularigy that they have been re-booked.
- Answer all type of queries from Platinum customers
- Process revenue and award/miles reservations
- Assist customers with their booking and web queries including special requests
- Handle incoming and outgoing phone calls as well as emails
- Communicate with confidence, tact and empathy and manage objections and negotiate with customers.

Airline Reservations, Skills Required:
- Working experience within travel is ESSENTIAL either within an airline, corporate or leisure.
- Fluent in English and either Spanish, French or Italian is ESSENTIAL.
- Knowledge of reservations systems (Amadeus, Oscar)
- Knowledge of Fidelio

Additional Information:
- Paying £23K
- Based North West London
- Open 7 days a week 07.00 - 22.00 on a rota base working 37.5 hr week, need to be flexible with working hours.
- Extra payment for working Sat and Sun and for 3 or more fluent languages.

To apply for this Airline Reservation role please either apply online, email your c.v to or call Amy on quoting Ref: AG46723

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C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit