In House Trainers

Simply Recruiting Ltd
Liverpool, Merseyside
08 Jun 2017
08 Jul 2017
Contract Type
Full Time

In House Trainers

We have five positions available all are Fixed Term contracts until February 2018

Based in Liverpool City Centre.

Do you want to influence the future of service and shape customer experience for some of the world’s leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the UK and across the globe.

Our client offers a global innovative services in more than 30 languages and are a successful international provider of Business Process Outsourcing.

To achieve the ambitious objectives of our growing unit in Liverpool we are looking for a dedicated customer focused Trainers.

Your responsibilities:

? Devising initiatives to enable successful knowledge transfer and delivering all in-house training programmes

? Delivering basic, advanced, refresher and 1 to 1 training

? Planning all training sessions on a variety of topics relating to the project

? Management of all training records

? Responsible for developing and updating basic training topics, modifying and creating training materials

? Procatively providing solutions to any customer issues/concerns

? Working closely with client subject specialists

? Flexibility to work at other locations from time to time

What distinguishes you?

? A background in training delivery and coaching

? Previous experience of working within the contact centre industry would be an advantage

? CIPD qualified or work towards

? Excellent communication, interpersonal and presentation skills

? Self-motivated, goal driven individual

? The ability to work on own initiative as well as part of a team

? Excellent people skills

? Open/outgoing attitude, willingness to learn new things

? Ability to work under pressure to deadlines

? Have a hands-on approach whilst being able to flexibly adapt to changing priorities

? A passion for delivering a first-class training service

? Customer focused

? Commercially aware

? Technically savvy with a good knowledge of social media

? IT literate with good proficiency in Microsoft Office

? Flexibile with regards to working hours

? Fluency in another language in addition to English would be an advantage

Applicants must have proven experience in a similar role

Must be able to commit to the fixed term contrcat

Hours Monday to Friday 9am to 5pm be flexibility will be required

Salary up to £25,000.00 plus benefits

Benefits Included

25 days holiday plus Bank Holidays

Staff Discounts*


Life Insurance*

Permanent Health Insurance*

Lifestyle benefits - (discounted Gym Membership, local eateries etc)

Comprehensive training

Development and career opportunities with one of the world’s largest employers

City Centre location with excellent transport links

State of the art working environment

Advertised AGY