Personal Injury Team Leader

Douglas Scott Legal Recruitment
London, South East England
08 Jun 2017
08 Jul 2017
Contract Type
Full Time

In-House Personal Injury Claims Manager

North East. London

Circa £35k - £40k

My client based in East London are Injury Claims Specialists and they are looking for a Personal Injury Claims Manager to head up a team of 10 Case Handlers.

Roles & Responsibilities:

  • Recruit, manage, motivate and develop a team of 10 personal injury claims handlers.
  • Challenge current work procedures and recommend cost effective process improvements or developments that improve productivity, customer service or staff satisfaction.
  • Ensure excellent customer service is delivered to and on behalf of our Clients.
  • Monitor communication with customers and service providers ensuring that all established standards are met or exceeded.
  • Act as a contact point for clients on a day to day basis.
  • Ensure a team achieves an average elapsed time for open claims of at least their target level.
  • Ensure complaints are handled efficiently and effectively.
  • Ensure telephone call backs are dealt with on due date.
  • Support the team to accomplish their tasks and priorities.
  • React quickly to ever changing demands posed by incoming workload.
  • Assisting with credit hire claims and general queries.
  • Lead by example in identifying and achieving continual quality, business and performance improvement opportunities.
  • Develop team members to their full potential and organise their training needs.
  • Run 1-2-1's, team meetings and monthly performance reviews.
  • Carry out 2 quality audits a week on each handler.
  • Proactively identify and address poor performance issues, advising on scope for improvement, enforcing effective discipline and ensuring a clear development plan exists for all employees within the team.
  • Manage absence e.g. return to work interviews, holiday allocation.
  • Continually improve employee satisfaction.

Required Skills & Experience:

  • Proven track record of managing a personal injury team essential.
  • Proven track record of managing resources to optimise the balance between service delivery and operational efficiency.
  • Strong Insurance / PI / Motor claims knowledge and understanding of Regulatory Compliance.
  • Evidence of coaching and developing people.
  • The ability to manage processes and procedures.
  • A forward thinking leader that sets a positive example.
  • Ability to utilise IT for maximum advantage.
  • Problem solving ability.

Please contact Josh Minzie, Legal Recruitment Consultant, to discuss the role in more detail or apply through the vacancy for immediate consideration.

Douglas Scott are a legal recruitment expert and the UK's leading law firms trust us with their legal vacancies. We are a regulated recruitment consultancy and will discuss this role and seek your approval before submitting an application directly to the decision maker.

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