Logistics Key Account Manager
Our client is a specialist team of freight forwarders who specialise in complex logistical requirements on large-scale projects for their longstanding client portfolio.
Their strength is in final mile logistics in difficult, challenging and often fragile regions. They offer their clients full multi-modal services worldwide
They have developed over the years, a reliable network and knowledge among national authorities and service providers, global transport suppliers, and cargo airlines.
To support their planned growth they are now looking for an additional operational Key Account Manager to join their team in Central London
You will be fully responsible for the operational and commercial needs for a portfolio of named clients - ensuring all operational tasks are completed and well as being fully responsible for the commercial results of your named client/projects. You will fully manage the entire logistic process from the initial call right through to delivery.
Liaising directly with the client, their suppliers, shipping companies, airlines and agents, as well as using third party logistic companies, or other freight forwarders. Given the nature of the current business this heavily focussed on Africa & Middle East destinations..
Working in partnership with the Operations Executive team you will ensure they meet and exceed all customer service requirements as agreed with the client. Working to resolve any underperformance with help of Regional specialist and/or Practice lead as required.
In addition to day-day external communications with clients and suppliers Key Account Managers can be expected to attend onsite meetings with clients in support of current and future business opportunities. If required this to be supported by Regional specialist or Lead Manager.
You will be responsible for managing the performance of your respective Operations Executives, directing and leading the training to ensure that all staff perform according to agreed KPI's and meet SLA requirements of the contract.
In order to apply for this role you will be fully conversant in multi modal logistics operations with at high level of experience gained in this area and will have extensive experience of handling freight into Africa, the Middle East and/or Pakistan.
You will have been responsible for project forwarding and /or come from a logistics background where you will have ideally handled movement of goods for hard to reach or complex project movements.