Customer Service Assistant - Multiple Languages

Location
Bristol
Salary
£19000 - £21000 per annum
Posted
11 Jan 2017
Closes
08 Feb 2017
Ref
00063238
Contact
Recruitment Genius Ltd
Sector
Retail
Function
Customer Service
Job Level
Executive
Contract Type
Permanent
Hours
Full Time
This is an exciting opportunity to join a rapidly expanding and successful online retail business with 60 employees at the forefront of digital marketing, online retail and worldwide distribution. Currently operating one of Europe's largest action sports websites dealing in 12 different languages, 14 different currencies and shipping to 100+ destinations worldwide; an opportunity has arisen for a Multi Lingual Customer Service Assistant to join the 8-person Customer Care Team.

This is the ideal role for a dedicated and hardworking candidate with language skills, looking to develop their career within an award winning innovative company. They have an industry leading customer feedback score of 9.7 stars out of 10 on Trust Pilot and this is vital to company's continued success.

Working in a small team, as a Customer Service Assistant, you will be responsible for responding to customer inquiries by telephone and email. Unlike many other retailers; our client's customer service staff deal with problems from end to end, so you will be required to multitask and balance a varied workload. The team work in shifts from 6am to 2pm and from 2pm to 10pm. The shifts alternate every week.

You will be tasked with;

- Dealing with a large variety of customer inquiries and issues from start to finish
- Supporting the order processing staff and relaying customer requests
- Helping to maintain an industry leading customer feedback score of 9.7 stars out of 10

To be considered for the role of Customer Service Assistant, you must;

- Speak fluent English and at least one of the following languages; French, German, Spanish, Italian, Swedish, Norwegian, Danish. Other language skills would be a significant advantage to your application.
- Be computer literate
- Have the ability to work under pressure whilst maintaining a polite and helpful approach at all times
- Take pride in providing a good service to customers and maintaining the company's reputation.

This is an excellent opportunity to start a career in a fast paced, exciting environment in an award-winning company. They offer a promising career path with prospects leading right up to senior management level. This is an opportunity not to be missed, apply now.

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