Software Support and Training Assistant

Location
Bromsgrove
Salary
£14500 - £16500 per annum
Posted
11 Jan 2017
Closes
08 Feb 2017
Ref
00063219
Contact
Recruitment Genius Ltd
Function
IT
Contract Type
Permanent
Hours
Full Time
This is an opportunity to join a small, friendly team as a Software Support and Training Assistant working for an established IT company based in Bromsgrove, Worcestershire. The company provide a comprehensive range of workforce management solutions. This is a customer service role, providing telephone support, training and documentation for the software we develop.

As a Software Support and Training Assistant you will join the Customer Support Team and assist the Account Managers.

Duties to include;
- Managing customer support calls
- Delivering customer training
- Assisting with the design and development of training courses and courseware
- Assisting with the maintenance of product documentation
- Contributing to the development and maintenance of the corporate website and social media campaigns
- Maintaining and updating internal customer and prospect databases
- Assisting with marketing campaign preparation

The successful candidate will;
- Have excellent written and verbal communication skills
- Be reliable and punctual
- Be IT literate and have an interest in the latest technologies and trends
- Be well educated and have relevant experience, although full training will be provided to the right person

In return, they are looking to offer a basic salary of £14,500 - £16,500 dependent on experience.

If you are interested in this Software Support and Training Assistant role, apply now to be immediately considered.

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