Software Support and Training Assistant

£14500 - £16500 per annum
11 Jan 2017
08 Feb 2017
Recruitment Genius Ltd
Contract Type
Full Time
This is an opportunity to join a small, friendly team as a Software Support and Training Assistant working for an established IT company based in Bromsgrove, Worcestershire. The company provide a comprehensive range of workforce management solutions. This is a customer service role, providing telephone support, training and documentation for the software we develop.

As a Software Support and Training Assistant you will join the Customer Support Team and assist the Account Managers.

Duties to include;
- Managing customer support calls
- Delivering customer training
- Assisting with the design and development of training courses and courseware
- Assisting with the maintenance of product documentation
- Contributing to the development and maintenance of the corporate website and social media campaigns
- Maintaining and updating internal customer and prospect databases
- Assisting with marketing campaign preparation

The successful candidate will;
- Have excellent written and verbal communication skills
- Be reliable and punctual
- Be IT literate and have an interest in the latest technologies and trends
- Be well educated and have relevant experience, although full training will be provided to the right person

In return, they are looking to offer a basic salary of £14,500 - £16,500 dependent on experience.

If you are interested in this Software Support and Training Assistant role, apply now to be immediately considered.

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