Service Desk Analyst / Team Leader

£22000 - £24000 per annum
11 Jan 2017
08 Feb 2017
Recruitment Genius Ltd
Contract Type
Full Time
Service Desk Analyst / Team Leader


Up to £24k dependant upon experience

A Service Desk Analyst / Team Leader is required to join a leading business consultancy offering a diverse and well established range of services, with a strong presence across the East and West Midlands. They have an established technical team supporting small and medium sized business with IT support and related projects, but with an increasing workload and to further support growth the business has identified the need to recruit an experienced Service Desk Analyst.

Reporting to the IT Director you will be responsible for supporting and working with a team of support engineers to ensure that support tickets are dealt with to meet with SLA's and ensure customer satisfaction. Where appropriate you will delegate or act upon support requests effectively communicating with the client to understand and resolve issues.

The ideal candidate will demonstrate excellent communication, diagnostic and troubleshooting skills. Have a comprehensive technical grounding, including a good understanding of networking principles and Microsoft server and desktop environments. Active knowledge of Microsoft Office 365, Microsoft Exchange, Group Policies and Active Directory are advantageous. Relevant MCP, MCSA or MCSE qualifications are a strong bonus.

This is a great opportunity to join a growing and well established business - with room for career progression into Helpdesk Team Leader. They would expect the ideal candidate to be capable of leading the team, proactively developing the knowledge base, and ensure the business and team are effective in their performance. Demonstration of these abilities will ensure career and role growth.

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