Experienced 1st / 2nd Line IT Support Helpdesk Engineer

£17000 - £23000 per annum
10 Jan 2017
07 Feb 2017
Recruitment Genius Ltd
Contract Type
Full Time
1st / 2nd Line IT Support / Desktop / Network Support Engineer / Analyst

An exciting opportunity has arisen for and Experienced 1st or 2nd Line IT Support / Network / Desktop Support Project Engineer to join a highly motivated and dynamic team in a long standing and rapidly expanding IT support company based in Frome, Somerset.

A hands on approach to installations and IT support is a necessity for this role.

This position also offers further career based training & development, private health care, various performance based benefits and a dynamic team based environment.

Minimum of 2 years experience or high MS Qualifications needed for application.

Driving Licence is required.


- Providing IT support and troubleshooting on site
- Installation of new equipment and technologies
- Assisting 2nd and 3rd line support
- As part of a close knit IT support team, you will be working with a number of clients in many sectors of the private business environment
- Providing a high level of customer service to a wide range of users, including those with minimal IT knowledge
- At times Responsible for providing IT support and troubleshooting via telephone and remote support software
- Liaison with 3rd party software vendors where required

Essential Skills / Experience:

- Minimum 2 years experience within an IT Support role either internally or for an IT support organisation.
- Full Driving Licence (Maximum 6 points)
- Experience with Microsoft Windows
- Experience of Microsoft Application Support (such as Microsoft Office Suite)
- Working knowledge of networking protocols TCP-IP, DNS, SMTP, DHCP and VPN etc. (2nd line)
- Knowledge of Active Directory
- Desktop, Laptop & Printer troubleshooting
- Anti-Virus solutions experience
- Proactive and self-motivated

Desirable Skills / Experience:

- Microsoft certification or qualifications.

Please note this role is based in our head office in Frome somerset.

You may have experience of the following: Infrastructure Engineer, Office 365, TCP, IP, IT Support Engineer, DNS, SMTP, Instillation Engineer, DHCP, VPN, ITIL, Helpdesk, MCP, IT Support, Microsoft Certified Professional, Server Support Engineer, MCSE, MSCA, MCDST, 1st Line Support, Systems Administrator, Network Engineer, Help Desk, Field IT Support Engineer, Technical Consultant, 2nd Line Support, 3rd Line Support Engineer, Systems Engineer, Technical Support, etc.

A short commute from Bath, Trowbridge & Warminster.

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