Sales Administrator - Based in Totton

£17500 - £20000 per annum
09 Jan 2017
06 Feb 2017
Recruitment Genius Ltd
Public Sector
Job Level
Contract Type
Full Time
Do you enjoy working as a key member of a small dynamic company with ambitious growth plans, providing excellent customer service and feeling able to work to your full potential whilst making a real difference?

This company is a local supplier and service provider of commercial catering equipment, water filtration and associated products with successful ecommerce websites distributing nationally to a wide range of businesses including government bodies and PLCs through to small home traders.

They are looking for an enthusiastic person to provide general administrative duties and provide a pro-active follow up service to customers. Some commercial catering equipment/water filtration experience, along with some technical/mechanical knowledge and the ability to understand exploded views would be a distinct advantage. This is not a call centre position; they are an independent run business recruiting due to an increased business and expansion plans.

The Role:

- Handling inbound calls from Customers providing sales and technical information and taking Telephone orders for different brands whilst gathering necessary information to process orders.
- Processing Sales Orders & Raising sales invoices using their account package, Sage
- Manage emails and compose appropriate responses to queries, complaints and orders in a timely manner.
- Taking payment details over the phone
- Check invoices accurately against packing slips.
- Preparation of quotes using various charts, tables and supplier price lists
- To deal with customers face to face in a helpful and friendly manner.
- Work closely with other team members to ensure all orders are dispatched accurately and on time using the most suitable method
- To print orders from online systems
- To update customer order status on the online systems
- To check deliveries have been made using various Courier Websites and calling customer services to resolve issues when necessary. Updating tracking spreadsheets.
- Contacting clients to chase outstanding quotations
- Assist with preparing orders in the warehouse when busy.
- To help with website maintenance,
- General office administration
- To assist in all other aspects of the business as necessary.

The person must have:

- Confident telephone manner and excellent communication and customer service skills
- Highly motivated with the initiative to work to a high standard in a small close knit team
- Previous experience working within sales and customer services with a preferable technical bias
- Excellent written communication and numeracy skills
- Proven IT skills using MS Office
- Ability to work accurately meeting tight deadlines
- Pro-active approach to work and be able to demonstrate this
- Excellent organisation skills
- Good sense of humour
- Tact, diplomacy and confidentiality required.

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