Sales Administrator - Based in Totton

Location
Southampton
Salary
£17500 - £20000 per annum
Posted
09 Jan 2017
Closes
06 Feb 2017
Ref
00063095
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Sales
Job Level
Executive
Contract Type
Permanent
Hours
Full Time
Do you enjoy working as a key member of a small dynamic company with ambitious growth plans, providing excellent customer service and feeling able to work to your full potential whilst making a real difference?

This company is a local supplier and service provider of commercial catering equipment, water filtration and associated products with successful ecommerce websites distributing nationally to a wide range of businesses including government bodies and PLCs through to small home traders.

They are looking for an enthusiastic person to provide general administrative duties and provide a pro-active follow up service to customers. Some commercial catering equipment/water filtration experience, along with some technical/mechanical knowledge and the ability to understand exploded views would be a distinct advantage. This is not a call centre position; they are an independent run business recruiting due to an increased business and expansion plans.

The Role:

- Handling inbound calls from Customers providing sales and technical information and taking Telephone orders for different brands whilst gathering necessary information to process orders.
- Processing Sales Orders & Raising sales invoices using their account package, Sage
- Manage emails and compose appropriate responses to queries, complaints and orders in a timely manner.
- Taking payment details over the phone
- Check invoices accurately against packing slips.
- Preparation of quotes using various charts, tables and supplier price lists
- To deal with customers face to face in a helpful and friendly manner.
- Work closely with other team members to ensure all orders are dispatched accurately and on time using the most suitable method
- To print orders from online systems
- To update customer order status on the online systems
- To check deliveries have been made using various Courier Websites and calling customer services to resolve issues when necessary. Updating tracking spreadsheets.
- Contacting clients to chase outstanding quotations
- Assist with preparing orders in the warehouse when busy.
- To help with website maintenance,
- General office administration
- To assist in all other aspects of the business as necessary.

The person must have:

- Confident telephone manner and excellent communication and customer service skills
- Highly motivated with the initiative to work to a high standard in a small close knit team
- Previous experience working within sales and customer services with a preferable technical bias
- Excellent written communication and numeracy skills
- Proven IT skills using MS Office
- Ability to work accurately meeting tight deadlines
- Pro-active approach to work and be able to demonstrate this
- Excellent organisation skills
- Good sense of humour
- Tact, diplomacy and confidentiality required.

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