Repairs & Sales Support Advisor

£16000 - £18000 per annum
09 Jan 2017
06 Feb 2017
Recruitment Genius Ltd
Public Sector
Job Level
Contract Type
Full Time
The UK's largest manufacturer of luxury bridal jewellery have been creating fine collections of handmade engagement rings, wedding rings, eternity rings and partnership jewellery at their London workshops since 1967.

Their bridal jewellery collections can be found in the finest jewellers across the UK and 2016 saw them launch their Boutique in-store furniture concept which offers consumers the most memorable shopping experience marrying stunning surroundings with market leading product and service. This year has seen seven Boutiques installed with plans for a further 25 installations in the next 18 months.

Job Function

To offer market leading customer service by working with customers and processing orders and repairs on a daily basis within their vibrant telesales department.

Key Responsibilities

- Handling customer enquiries and customer liaison
- Order taking and processing
- Acting as the first point of contact for customer queries regarding their product range and services
- Repairs processing
- Identifying and correcting pricing errors and anomalies
- Liaising with internal departments
- General office administration
- External Sales Team support
- Contacting existing customer base with promotional offers
- Ad hoc customer service duties

Skills Required

- Outstanding verbal communication skills, essentially with the ability to communicate effectively with people at all levels
- Excellent decision making skills
- Excellent organisational skills, with the ability to prioritise own workload, and that of others when needed
- Computer literate, very good understanding of the systems

Personal Skills

- Have a professional and friendly telephone manner
- Ability to handle a high volume of telephone calls staying calm and efficient
- Great attention to detail
- Enthusiastic, positive attitude
- Team player

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