Sales Coordinator / Customer Service

Location
Birmingham
Salary
£16575 - £17550 per annum
Posted
06 Jan 2017
Closes
03 Feb 2017
Ref
00062979
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Sales
Job Level
Executive
Contract Type
Permanent
Hours
Part Time
This company is the largest supplier to the UK's jewellery industry, offering customers over 17,000 products in various precious metals including silver, gold, palladium and platinum.

They require a Sales Coordinator to join the existing Contact Centre team in Birmingham's Jewellery Quarter.

The main responsibilities of the role are:

- Take orders from customers and enter the details onto the sales system whilst talking to them.
- To provide comprehensive support to customers when dealing with their enquiries.
- To handle customer enquiries by fax, phone and email in a timely manner.
- To promote sales and products by cross and up selling products.
- Report potential sales leads to the manager for follow up action.

The successful candidate:

- Jewellery making knowledge / experience would be highly beneficial.
- Excellent telephone skills.
- Confident communicator.
- Ability to work well under pressure and develop a professional and business like relationship with all customers.
- GCSE's or equivalent in Maths and English.
- IT literate.
- Customer service experience would be beneficial.

Salary:

FTE £16,575 - £17550 per annum dependent on experience.

Hours of work:

30 - 35 hours per week. Working pattern can be discussed but will include Monday - Friday. (Thursday and Friday 6-8 pm essential).

Benefits:

Up to 25 days annual leave (pro rata), Company Pension Scheme with employer contributions matched up to 8%, Life Assurance, Childcare voucher scheme, discounts on Company products.

A DBS check will be carried out and must come clear to be successful in this position

You must have a solid work history and be able to provide references

Get the Recruitment Genius Advantage today. As the UK's largest online recruitment advertising company placing more candidates than anyone else.