Senior IT Systems / Network / Field Engineer

£35000 - £45000 per annum
06 Jan 2017
03 Feb 2017
Recruitment Genius Ltd
Contract Type
Full Time
Senior Systems & Network Engineer
£30,000-£45,000 plus Excellent Benefits

The UK's leading SolarWinds Professional Services provider is seeking an enthusiastic Technical Engineer to join their team. Due to increased customer demand for their Professional Services they are looking to expand their technical team specializing in network and systems management solutions of which SolarWinds is a market leader.

Based in the South East of England they are seeking a candidate to fulfill a technical role to provide installation and consultancy service to customers, as well as post/presales technical support, working closely with internal staff and directly with customers.

The successful candidate will be required to perform remote and on-site customer visits in both the pre-sales engineer and post sales technical consultancy and support role.

Role Description:

- Travel to customer sites as required to fulfill (but not limited to) the following tasks - software installation, assist in issue resolution, assist with upgrades, perform assessments, perform site & system audits etc.
- Work alongside the sales team to provide product demonstrations, highlighting the benefit of the solutions to potential customers
- Create high/low level design documentation to existing and potential customers
- Provide pre & post-sales technical support to end customers via telephone and remote assistance solutions
- Maintain and update internal documentation, Technical procedures,how to guides
- Log all support and sales activity within the company CRM

Skills Required:

- Experience with the SolarWinds Orion suite highly beneficial
- Minimum 3 years technical experience within the IT software/networking sector
- System Administration experience across a range of IT systems and solutions; Windows/*Nix Server Operating Systems, Software Installation and Management, Active Directory, Storage, Virtualisation, SQL Databases
- Experience of enterprise level network equipment; Routers, Switches, firewalls etc.
- Network Management and Monitoring systems
- Understanding of primary monitoring and management protocols; SNMP, TCP/IP, WMI
- Scripting languages such as Powershell, VBScript, Javascript, shell etc.
- SQL data reporting using SQL Query Language
- The ability to work on your own initiative providing the expertise to clients and the ability to implement solutions
- Experience of providing tier1/ tier 2 support
- Good 'client facing' communication skills, with understanding of sales environment

Desirable Skills:

Industry Certification CCNA, CCNP, VCP, CCP, MSCA, MCISA
Bachelor's degree in Computer Science, Engineering or Informational Technology


- Competitive salary, Pension, Private HealthCare, Childcare voucher Scheme, up to 25 days Holiday

Keywords: Technical Engineer, Network Engineer, Systems Engineer, Engineering, Software, Installation, Networking, Systems Administration, Sales.

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