Business Support Co-ordinator

Location
Tonbridge
Salary
£18000 - £20000 per annum
Posted
06 Jan 2017
Closes
03 Feb 2017
Ref
00062996
Contact
Recruitment Genius Ltd
Sector
Public Sector
Job Level
Executive
Contract Type
Permanent
Hours
Full Time
An experienced office administrator is required to join their expanding, specialist company and develop their career. This opportunity is ideal for an experienced person looking to further their career by joining a growing company built on excellent customer service and professionalism. Accredited to ISO 9001:2008, ISO 14001:2015, BS OHSAS 18001:2007 and selected by government initiatives for support as a UK high growth company they offer a tremendous career opportunity to the right candidate.

Reporting to and working with the Office Manager this role would suit a professional office administrator who has excellent organisational and interpersonal skills allied to a proven track record in successfully working in a busy and often reactive office environment.

Role and responsibilities

Your duties will include the following:

- Being first point of contact for incoming calls and communications.
- Ensuring works are booked in and managed to agreed client SLAs from initial call to completion and in line with company procedures.
- Liaising with engineers regarding jobs and equipment ordering.
- Making sure clients and customers are kept informed on the progress of the works and manage their expectations in respect of timescales etc.
- Updating and recording all the relevant details on the in-house database.
- Effectively communicating with customers, clients, engineers and staff to ensure good working relationships are maintained.
- Handling queries and complaints in a timely manner, escalating in accordance with company procedures.
- Preparation of invoices upon completion of works.

Skills/experience required

To be considered for this role you will need to have proven experience within a customer service environment (face to face or telephone based), good administrative, organisational and communication skills (written and verbal) and the ability to enjoy a varied and sometimes demanding role as part of an efficient, friendly and professional team.

Experience in a role where you have been scheduling engineers is highly desirable but not essential.

You will need to be proficient with Microsoft Office software as well as an ability to learn new software (training provided) with a minimum of GCSE grades C or above (or equivalent) in Maths and English.

This role is a full time role based out of their Head Office in Staplehurst.

Hours: Full time position 8.00-17.00 Monday to Friday

Remuneration: Min £18-20k

With excellent prospects for career progression why not join a proven High Growth Company with an enviable staff retention record, good people, good clients and interesting work that is both challenging and rewarding.