1st / 2nd Line IT Support Consultant

£23000 per annum
06 Jan 2017
03 Feb 2017
Recruitment Genius Ltd
Contract Type
Full Time
This web hosting firm is looking for a talented and driven Technical Consultant to join their team at their HQ. They require somebody with a solid background in IT, ideally they will be looking for someone who has already worked in the customer focused environment.

They pride themselves on being a friendly face in what is often a cold tech environment. Now a growing team of 12, the company has come a long way in the 5 years since it began but they still pride themselves at putting human interaction at the heart of everything they do. Based in a modern, light and air-conditioned office in Hertfordshire, they are a friendly bunch of people who are looking for someone to join them as they continue to expand and shape the web hosting industry.

Primary Responsibilities
- First and Second Line Support
- Client website migrations
- Customer Service
- Responding to service requests in a timely manner

Required Skills
- Experience with Administration and support for servers (Windows Server 2003/2008/2012, CentOS6/7, MS-SQL, MySQL, IIS, apache)
- Experience of using Service Desk software
- Ability to prioritise and manage multiple tickets
- Excellent interpersonal skills for dealing with customers, suppliers and the team.
- Excellent verbal and written English -you will be required to deal with customers directly on a daily basis and thus have excellent communication skills.
- Proven ability to work in a team environment

Desired Skills:
If their new IT Support Analyst knows these then great. If not, they will get the opportunity to become well versed whilst working at this company.
- Operation of Internet services DNS, mail, web
- Server virtualisation

In exchange for your dedication they offer:
- Competitive salary
- 23 days holiday
- Professional development opportunities
- Office Pool tournaments
- Summer BBQ's
- Drinks Fridge stocked with Coke, Diet Coke and San Pellegrino plus beer and Wine for Friday afternoons!
- Frequent team events and birthday lunches,
- And much, much, more

If you are looking to join an exciting and dynamic company with great career prospects, then this is the role for you! If you are interested, and feel you are a great match for the above, please apply now.

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