EPoS Field Support Engineer

Location
London
Salary
£24000 - £26000 per annum
Posted
05 Jan 2017
Closes
02 Feb 2017
Ref
00062962
Contact
Recruitment Genius Ltd
Function
IT
Contract Type
Permanent
Hours
Full Time
Job Location: Field Based, National but should be based around the areas of South East/Oxford/Milton Keynes/Reading/London

Salary/Package: Basic up to £26,000 per annum (+overtime + oncall) + mobile phone + van + pension + private health Care D.O.E.

**Must be familiar with London and surrounding areas, you will be in London Several times a week so you will be familiar with the parking and logistics knowledge of London.** Time will be spent in London a few days a week and can be National a few days also, but predominately London. You must be able to work in London a few days a week.

Company Information:
Specialist high tech (EPoS) company with a highly successful product range and 1500+ customers across the UK is growing rapidly and they are seeking a highly motivated field support engineer to join their support team in delivering onsite support to their customers.

You will require excellent customer service and technical ability with a desire to work hard and deliver an outstanding level of service to their customers.

Main Responsibilities:

- Onsite break/fix support for both EPoS hardware and EPoS software faults
- Onsite EPoS Installation
- Be proactive in troubleshooting and diagnosing problems

Skills & Knowledge:

- Friendly manner & first class communication skills with the ability to learn fast
- A 'can-do' attitude towards customers and a high level of organisational skills
- Software skills - Excellent knowledge of Windows, Windows services, and networking principles (DHCP/routing/wireless 802.11) including building and configuring.
- Hardware skills - troubleshooting both PC based PoS hardware, PoS Printers, and handheld devices.
- Possible 1 week in 3 work weekends with days in lieu / out of hours support (both with additional pay)
- Experience in providing IT and/or EPoS support is essential
- Full driving licence is required

This is an excellent position for someone who is looking to join a team orientated and vibrant company with a great package. They look forward to hearing from you.

Salary GBP 24000 - 26000 Annual Salary
Experience Required 2+ years
Job Type Permanent, Full Time

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