Customer Service Coordinator

Location
Wokingham
Salary
£18000 - £20000 per annum
Posted
05 Jan 2017
Closes
02 Feb 2017
Ref
00062838
Contact
Recruitment Genius Ltd
Sector
Healthcare
Function
Customer Service
Job Level
Executive
Contract Type
Permanent
Hours
Full Time
This is an opportunity to join a successful and expanding community owned social enterprise that provides personalized social care support to vulnerable adults in Wokingham and the surrounding areas. The company is user-led and works for the benefit of the community.

They have a position available in their office in Wokingham, for a full time Customer Service Coordinator to join their growing and dynamic team.

Their customers are at the centre of everything they do, and they are looking for dedicated and motivated individual who will provide management, guidance and support to all Lead Support workers in order to develop, maintain and monitor service provision to their allocated customers.

The company has been described by their customers as innovative, friendly and genuinely interested in providing a good service.

Customer Service Coordinator role:

Full time 37.5 hours per week
Salary £18,000 - 20,000
- Plan and Coordinate support for service users.
- Maintain customer records for all allocated customers ensuring they receive their planned support through coordination of support workers.
- Respect and advocate the needs and wishes of people supported and communicate to colleagues and other professionals.
- Liaise with families and other care professionals.

Requirements:
- Good Communicator and active listener.
- Strength of character and resilience, able to manage own allocated work load and prioritize.
- Deal with difficult, complex or stressful situations with a calm and unflappable approach.
- A high degree of professional integrity, resilience and flexibly being willing to go the extra mile.
- The ability to work as part of a team as well as independently.
- An open collaborative personality.
- Commitment to the ethos and values of the company
- A demonstrable understanding of and commitment to the principles of inclusion.
- Administrative skills, both written and verbal.
- Previous experience of planning and scheduling.
- Manage and monitor budgets for individual customers.
- Passionate about the choices and inclusion of people with learning difficulties in their local communities.
- Computer literate and be able to operate basic software packages (ie Word, Excel)

Preferred:
- Experience in and knowledge of social care.
- Experience of support planning and risk assessment.
- Driver

Closing date for application: 23 January 2017