Retail Store Assistants - New Store Opening

£18000 per annum
31 Dec 2016
28 Jan 2017
Recruitment Genius Ltd
Customer Service
Contract Type
Full Time
- Are you a vaper?
- Do you have experience in retail, delivering great customer experience?
- Fancy making people's lives better by helping them switch to e-cigarettes?

If that's the case then the UK's number one e-cigarette and e-liquid company needs you!

As part of their expansion plans they will open several new retail outlets across London, initially in the Hammersmith, Holloway, Islington, Enfield, Edmonton, Feltham, and Loughton areas. They continue to look for new sites across North, West, East and Central London so if you don't see a location which suits you please don't worry. Apply and they can discuss what else is coming when they meet you.

So who is this company asking for your talent? Well, they have been at the forefront of vaping since 2008, bringing high quality e-cigarette kits to the market, as well as manufacturing a vast range of UK produced e-liquids in their own bespoke production facility. They are the UK's market leader for e-cigarettes and e-liquids. You would be joining the best team in the industry.

If you are someone that: is always keen to deliver great service; apply, they want to meet you!

Read enough? Then just apply. Love the detail? Then read on....

Roles & Responsibilities
- Understand customer requirements and advise on product options.
- Accurately process customer orders through an EPOS system
- Handle customer orders, enquiries, complaints and refunds.
- Accurately undertake stock counts, report anomalies and inaccuracies
- Have clear and accurate knowledge of all products available in the store
- Demonstrate products and show their benefits to customers
- Be aware of product offers, warranty information, product care and maintenance requirements
- Keep the store clean and tidy at all times.
- Ensure all posters and leaflets are up to date and available for customers.
- Ensure all products are effectively merchandised and priced to aid customer choice and perceptions.
- Achieve personal sales targets.

Person Specification
- Strong ethos in providing an excellent customer experience.
- Professional, enthusiastic and friendly approach at all times.
- Team player.
- Previous experience in retail/customer service.
- Vaping experience preferred.

In addition to a competitive salary, the Company offers a wide range of benefits including 22 days holiday plus Bank Holidays, pension, childcare vouchers, generous staff discount, cycle to work scheme, store commission scheme, and excellent working conditions as well as an attractive Company bonus scheme and healthcare after a qualifying period.

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