Trainee Application Support Analyst

22 Dec 2016
19 Jan 2017
Recruitment Genius Ltd
Contract Type
Full Time
This company wants a dynamic individual who enjoys working in a fast paced environment to join them as a Trainee Application Support Analyst based in Northampton.

What will we ask you to do?

You'll be undertaking analysis and triage of issues raise by clients to their application support desk. Using the Query tool to analyse the Merret database to verify or clarify issues, you'll then be escalating to the 3rd line team.

Liaising with clients on the progress of issues and prioritisation of 3rd line incidents, you'll be responding to client communications by phone and email. You will be carrying out Merret 2nd line duties whilst continuing your Merret product training to become an expert in areas of functionality.

Each day will be different, and you'll be actively involved in supporting our clients and helping to evolve the support teams to ensure we continue to provide a great service. You'll be helping to identify gaps in current processes and look to improve them.

Is this the role for me?

If you can answer "Yes" to the following then this role shall be of interest to you.

- Experience of working within an Application support role for a software provider
- Experience of using SQL within DB2 or other relational database (Oracle/SQL Server)
- Good understanding of the retail environment
- Good technical background
- Working knowledge of IBM iSeries software
- Strong team player
- Excellent communication skills
- Analytical and good problem solver with a natural curiosity
- Strong sense of ownership
- Ability to work through problems logically
- Good time management skills and the ability to stay calm under pressure

What are they like to work for?

They provide IT solutions for retailers who are looking to improve their businesses through:

- Process efficiency
- Competitive advantage
- Cost effectiveness
- Innovative Solutions

Their company values are:

- Our customers are at the centre of what we do.
- We are open and honest.
- We believe in our colleagues and value their opinions and ideas.
- We show passion for what we do.
- We act with integrity.
- We try and find a better way.
- We take ownership.
- We are willing to take the initiative.

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