Support Service Engineer

Location
Birkenhead
Salary
£16000 - £22000 per annum
Posted
22 Dec 2016
Closes
17 Jan 2017
Ref
00062362
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Operations
Contract Type
Permanent
Hours
Full Time
This leading provider of print and document solutions are currently looking to recruit a Photocopier Support Service Engineer, base at their Merseyside office.

You will be servicing, preparing, repairing and maintaining a wide range of colour and mono photocopiers including Sharp, Konica Minolta and Ricoh products, which will be predominately workshop based.

The main responsibilities for this role include:
- Preparing machines ready for stock and subsequently for sale, within business KPI's
- Repairing & maintaining customer machines in line with business expectations, ensuring customer excellence
- Ensuring workshop activity is completed to the best possible standard, ensuring high machine performance for lengthy durations
- Implementing all appropriate modifications and keeping up to date with technical bulletins
- Following servicing schedules and highlighting problem machines

You may be required to visit their customer sites from time to time, in support of meeting their business SLA's

To succeed as a Support Engineer, you must have:

- Experience in the office equipment industry
- Technical skills, with a strong electronic and mechanical background
- Previous experience working on Sharp and/or Konica Minolta and/or Ricoh machines
- The ability to provide a first class all round customer service experience.
- Excellent Communication skills
- A full UK driving license

Desirable skills/experience for this role:

- Manufacturer Training
- Networking experience/training
- IT/Solutions experience

They recognise that well maintained equipment is an integral part of their customer's business and likewise they appreciate that their engineers are the foundation of their structure. They provide all of their engineers bespoke in house training and also send individuals on manufacturer accredited courses as required to give their engineers all the skills they need within the workshop or out in the field.

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