Customer Service Representative

Location
Wirral
Salary
Negotiable
Posted
19 Dec 2016
Closes
16 Jan 2017
Ref
00062513
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Job Level
Executive
Contract Type
Permanent
Hours
Full Time
This successful online retail company is looking for a Customer Service Representative to join their team.

As their customers' first point of contact, you'll look after their orders and provide help when problems arise; primarily via email. You'll keep track of systemic issues, report these to the appropriate management and suggest and implement change where appropriate. You will deal with business customers too, and look after their bulk orders. You'll work closely with the sales and warehouse teams to manage levels of customer contact and deal with any remedial action required.

Main responsibilities:
- Communicating with customers about their products and their orders via e-mail
- Resolving customer complaints and problems
- Logging and reporting on repeated/common issues
- Developing processes and software to improve customer experience and efficiency

The ideal candidate:
- Great Organisation: Everything has a place and a process, making things easy for you and everyone else to do what they do best
- IT Literate: Good knowledge of Microsoft Office package and word processing software
- Great Communication Skills, at all levels.
- Takes ownership of their work and multi-tasks well
- Getting it done: Have superb problem-solving skills and is able to spot a problem before it can become one

About the company:
They sell a wide range of products from household to hardware to tools on online marketplaces such as eBay & Amazon. They are a fast growing company who are looking for a candidate who can help keep up that pace. As they grow, you can grow with them too. This is an opportunity to advance your career & move forward with a real chance of progression.

What they offer you:
- Competitive salary, depending on experience
- 37.5 hours per week, full time, permanent position
- An office based role situated in Bromborough
- Terrific opportunity for career progression - both in this department & other areas
- A friendly & supportive working environment
- 20 days holiday per year & public holidays (if you are required to work on a public holiday, an extra day of holiday will be given in lieu)
- Pension Scheme