Technical Support Engineer

Recruiter
Premier IT
Location
Derbyshire
Posted
23 Mar 2019
Closes
31 Mar 2019
Contract Type
Permanent
Hours
Full Time
ROLE: Technical Support Engineer
LOCATION: Derbyshire
SALARY: £30,000 - £37,000 DOE

A fantastic opportunity has arisen for a Technical Support Engineer – You will be working for a well-established company within the Derbyshire area. This role will be best suited for someone with a vast amount of experience in the below skill sets, who is looking for a challenging and exciting role with great salary/benefits. You will be joining an established team, working with the best like-minded team members and top clients within the business.

RESPONSIBILITIES OF A TECHNICAL SUPPORT ENGINEER:

- Be able to create product enhancement beta features

- Be a technical product expert in its use by our clients for performance control

- Create and release supporting documentation for software and services.

- Provide MI and client support SLA's

- Ensuring effective and efficient SLA delivery for clients

- Internal and Face to Face reviews conducted with team members and clients.

- Able to train others on Product operation

- Software Development of small-scale system features as required.

- This role will include travelling to clients (globally also)

TECHNICAL SUPPORT ENGINEER SKILL SET:

- Have strong organisational and time management skills

- Be a self-driven client satisfaction focused person

- Ability to work with and understand complex technical systems

- Customer facing and able to explain complex subjects in a simple understandable manner

- Excellent problem-solving skills

- A level or equivalent in IT and/or programming qualifications; or proven experience.

- Attention to detail, especially in relation to the complexities of software development.

- Understanding of SQL

- Understanding of PostgreSQL

- Unix / Linux

- Shell Scripting and PHP Scripting Skills

- Great English and Maths Qualifications

If you are a Technical Support Engineer looking for a new challenge in a leading organisation, then please apply with your latest CV or Please get in touch with Kazia at Premier Group for further enquiries

Similar jobs

Similar jobs