Installation Engineer

Recruiter
Conventus Solutions Ltd
Location
Dorset
Posted
23 Mar 2019
Closes
31 Mar 2019
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Installation Technician - Air traffic Systems

Are you someone who enjoys solving IT problems and deploying solutions? Do you have technical documentation skills used in an engineering environment? Do you enjoy travelling?

My client is looking for candidates who can deliver a product suite and simulator systems hardware at customer sites, worldwide. You will be part of our System Delivery Team and be responsible for the design, procurement and manufacture of all software and hardware configurations from bid phase through to the installation and acceptance phase. You will also prepare and pack hardware to ship to our customer sites and produce the appropriate export documentation.

Located in Bournemouth, my client is an award-winning company and a world leader in the delivery of training solutions for Air Traffic Control operations. The products are a valuable training resource for aviation authorities around the world. Support is a core value, my client provides support and aid in a comfortable and proactive environment. Open layout offices, make sure that every member of the company is part of the team, able to view every aspect of the company and overall mission. With monthly ‘all-hands’ updates, you will be kept involved every step of the way.

Purpose:

Support the System Delivery Manager in the delivery of the product suite and simulator systems hardware and the day-to-day management of Customer Project and Support related installations.

Key customer facing staff, with ethos for high service quality and very positive end user satisfaction as key drivers in all aspects of the job.

What skills do you need?

Candidates are recommended to have the following skills:

A good standard of education within IT and understanding of specifying IT hardware requirements

Technical documentation experience including producing; Customer Site Surveys, Installation Plans & Visit Reports

Experience in cable dressing, management, termination and cable limitations

Excellent team communication skills

Adaptability and eagerness to learn

Responsibilities

A subject matter expert who provides hands-on support to Project Management in house and customer sites. The expertise must cover all software and hardware configurations of the physical systems, as well as high competency of Product software.

Provision of specific system design, installation and acceptance technical services for bid documentation, to include the production of:

Bill of Materials, Scope of Supply and licensing requirements using ACAPS Master Access Database; System Schematics; System Delivery Team resource estimates.

Provision of specific system design, installation and acceptance technical services for the Project Management team, to include:Preparation and maintenance of Installation documentation to provide an accurate record of delivered Customer Systems;Procurement of hardware in order to meet project requirements; Installation scheduling to ensure that activities are completed to agreed schedules and within budget; Hardware setup, configuration and resolution of identified issues; Customer Software and data requirements; Subject matter expertise, first line response technical advice and fault resolution in house and Customer sites.

Responsible for the packaging and preparation of hardware for shipping to Customer sites, to include the production of appropriate export documentation and liaison with the Freight Forwarder.

Provision of installation work at Customer or Supplier sites as a sole installer or as part of a team, ensuring that work is conducted in accordance with the Quality Management System Processes and Procedures, as well as Health and Safety regulations.

Support the Bid team in the preparation, design, costing and scheduling as per bid requirements.

Support the Customer Services team in the return, repair or replace of faulty hardware from existing Customers and assist in the troubleshooting of Customer raised technical issues.

Responsible to ensure that site configuration documentation is accurate at the end of any phase of work conducted at customer locations.

Responsible for high quality handover to customer support when projects end.

To work in accordance with the Quality Management System.

To conduct System Delivery activities as directed by the System Delivery Manager.

Represent the company at Customer and Supplier sites as required.

Technical Requirements - Good written, and presentation skills. Excellent verbal communication skills with the ability to support users of varying levels of proficiency. Proven relevant experience working in technical IT. Experience and knowledge of Micro Nav Products. Ability to work to ISO 9001 standards. Experience of installing and setting up computer hardware, networks, domain accounts, and of troubleshooting and rectifying user and hardware issues. Proficiency with Windows Operating Systems – both desktop (Windows 7/10) and server (Server 2012/2016 including roles) - and Microsoft Office 365 desktop applications. Experience with virtualisation products such as VMware and Hyper-V. Understanding of the configuration and operation of server and networking infrastructure. Good understanding of hardware and software specifications. Internet proficient.

Education

A good standard of education within IT and experience in an IT-based environment. IT professional qualification (desirable). Experience and understanding of IT issues – knowledge of operating systems, middleware, software, data management techniques, enabling the appraisal of software packages and related hardware and services. Custom Installation (CI) professional qualification (desirable)

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