2 Deskside Support Engineer III

Recruiter
Manpower UK
Location
Guildford
Posted
23 Mar 2019
Closes
07 Apr 2019
Contract Type
Permanent
Hours
Full Time
Job DescriptionAn exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT Company, is currently seeking 2 Deskside Support Engineers III based on their customer site in Guildford. This is a Full-time, permanent role, Monday to Friday, 9 - 17:30. The role is paying £27,500 per annum ***The successful candidate will need to pass basic clearance checks before starting the role then will go through further clearance once placed in role*** Job Description: Responsible for providing on-site desktop support for technical infrastructure for end users; advising and assisting users in solving problems related to software, hardware, networks and peripherals using available technology. * Analyses system needs, troubleshoots problems. * Provides user support, new hire system set ups and desktop/laptop software evaluations. Deployment of updates/roll-outs. 80% software support with some knowledge of desktop hardware, OS, servers, and data bases. * Provide quick response and maximum uptime of users. * Understands customer goals; identifies consequences of various solutions. * Develops project installation and escalation plans. * Train users according to technical, release and security standards. * Good communication skills, able to articulate technical solutions using basic explanations. * Should continuously utilize on site customer visits and contacts to identify and report new business opportunities (hardware and services) for the benefit of overall business growth. Skills Level/ Requirements for role * Three skill sets * Specialised knowledge in one area: financial packages/bespoke, server admin, networking, telephony, peripheral software. * Able to orchestrate upgrade/ rollout project. * Manages own overall activities. * May seek advice in order to make decisions on complex business issues. * Mentor more junior engineers. May act as team lead or project leader Technical responsibilities * Completes a wide variety of internal and customer facing tasks. * Configure client OS. Customer Contact * Customer project owners. * Works on projecting the right image * Strong background in Customer relationship building

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