Junior NOC / Data Centre IT Engineer - Top 3 Cloud & Hosting Brand
Junior Hosting / NOC / Data Centre IT Engineer - Top 3 Cloud & Hosting Brand
£20,000 - £24,000 + Excellent Benefits, Perks & Personal Development
Ready to join one of the leading UK providers of cloud computing and managed hosting?
Headquartered in Glasgow, we employ over 380 talented staff in offices and datacentres across the UK. Originally founded in 1998, the business is listed on the London Stock Exchange and specialises in delivering cloud consultancy, facilitation and digital transformation to ISVs, SMEs, enterprises and the UK public sector.
Our employees help enable any size of business and organisations to operate their online data and IT environments safely and securely. Our technical staff are experts in public, private and hybrid cloud solutions - including AWS and Microsoft Azure – as well as data centre and network engineering. We own and operate a network of UK data centres connected by a high capacity private fibre network and backed by 24/7 technical support.
The Data Centre Systems Engineer Role
As a System Engineer you will rack, deploy and configure servers within a 24 x 7, 365 days per year Data Centre environment. It is expected that you would have some experience of providing great service via a technical support helpdesk. Your main focus will be to assist with the technical support of all iomart hosting customers.
+ Ability to work 12 hour shifts within a 24/7 shift pattern
+ Work as part of the support service team to ensure we meet our SLA targets
+ Your day to day tasks will involve deploying racks, configuring servers, running and terminating network cables, performing tape changes etc.
+ Resolving customer routine issues via ticket/telephone and escalating support requests whenever necessary
+ You will be remote hands for our clients when required.
+ Adherence to Datacentre operational processes
Key Features of the Role:
+ Installing and modifying data floor equipment in line with company standards, e.g., racks, switches, power bars, controllers, making, terminating and testing cables etc.
+ Server configuration and network support/administration
+ Updating asset management systems and stock control systems
+ Managing Backups
+ Monitoring networks and servers
+ Managing tasks in the data centre environment and liaising with maintenance personnel
+ Managing tasks in the DC and liaising with support engineers to troubleshoot physical issues
+ Windows and/or Linux basic admin skills
+ Basic understanding of Networking principles
+ Have deployment experience or Knowledge of OS installations (Widows, Unix)
+ Fibre optic cabling and structured cabling experience
+ Asset management system experience
+ Exceptional customer service skills
+ Be a practical person comfortable in a physical role handling heavy equipment
What do we offer in return?
+ We'll shout you to lunch once a month
+ ½ Day off on your Birthday
+ Breakfast on us every day, including a hot roll on Fridays
+ Free on-site car parking
+ Long service benefits
+ Snacks, drinks and fruit all day, everyday
+ Share save and childcare voucher schemes
+ Supported training
Training & Development:
As you can gather, we have a relaxed and friendly working environment but don't be fooled; you will be working with some of the country's best talent and greatest technical experts. We want our people to thrive, prosper and to leave work every day feeling valued and that they have made a difference. Talented, motivated and creative people lie at the heart of our success so we invest heavily in our people and their professional and personal development through our online training portal and Management and Leadership Development Programme.
You may have worked in the following capacities:
Junior IT Systems Engineer, NOC Engineer, Datacentre IT Engineer, Server Build Engineer, Graduate IT Infrastructure Engineer, Data Centre Server Installation Engineer, NOC / Data Centre IT Engineer - Server Racking & Configuring, Hosting System Engineer, Datacentre Systems Engineer, Graduate IT Engineer, Junior NOC Engineer.
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