NOC / Data Centre IT Engineer - Top 3 Cloud & Hosting Brand
Hosting / NOC / Data Centre Engineer - Server Racking & Configuring - Top 3 Cloud & Hosting Brand
£22,000 - £30,000 (DOE) + Excellent Benefits, Perks & Personal Development
Ready to join one of the leading UK providers of cloud computing and managed hosting?
Headquartered in Glasgow, we employ over 380 talented staff in offices and datacentres across the UK. Originally founded in 1998, the business is listed on the London Stock Exchange and specialises in delivering cloud consultancy, facilitation and digital transformation to ISVs, SMEs, enterprises and the UK public sector.
Our employees help enable any size of business and organisations to operate their online data and IT environments safely and securely. Our technical staff are experts in public, private and hybrid cloud solutions - including AWS and Microsoft Azure – as well as data centre and network engineering. We own and operate a network of UK data centres connected by a high capacity private fibre network and backed by 24/7 technical support.
The Hosting / NOC / Data Centre Engineer Role:
As a Data Centre System Engineer you will rack, deploy and configure servers within a 24 x 7, 365 days per year Data Centre environment. It is expected that you would have some experience of providing great service via a technical support helpdesk. Your main focus will be to assist with the technical support of all hosting customers.
Data Centre Systems Engineer Key Responsibilities:
+ Resolving customer issues via ticket/telephone and escalating support requests whenever necessary
+ Managing and maintaining our monitoring queues
+ Server configuration and network support/administration
+ Managing backups
+ Monitoring networks and servers
+ Managing tasks in the Datacentre environment and liaising with maintenance personnel
+ Responding to issues within agreed SLAs
Data Centre Systems Engineer Required Skills & Experience:
+ RHCT and an MCSE/MCSA Server 2008/2012 qualifications are desirable however minimum skills required from applicants are Unix, Windows and/or Linux 2nd line administration skills
+ Experience of 24x7 shift working, ideally within a Data Centre environment
+ Exceptional technical customer support or Helpdesk experience
+ Ability to take ownership of problems and their solutions.
+ You will be organised, reliable and highly motivated with great interpersonal skills.
+ A ‘yes we can’ attitude and first class communication
+ You will be used to working on deployments racking, configuring servers etc.
What do we offer in return?
+ We'll shout you to lunch once a month
+ ½ Day off on your Birthday
+ Breakfast on us every day, including a hot roll on Fridays
+ Free on-site car parking
+ Long service benefits
+ Snacks, drinks and fruit all day, everyday
+ Share save and childcare voucher schemes
+ Supported training
Training & Development:
As you can gather, we have a relaxed and friendly working environment but don't be fooled; you will be working with some of the country's best talent and greatest technical experts. We want our people to thrive, prosper and to leave work every day feeling valued and that they have made a difference. Talented, motivated and creative people lie at the heart of our success so we invest heavily in our people and their professional and personal development through our online training portal and Management and Leadership Development Programme.
You may have worked in the following capacities:
Junior IT Systems Engineer, NOC Engineer, Datacentre IT Engineer, Server Build Engineer, Graduate IT Infrastructure Engineer, Data Centre Server Installation Engineer, NOC / Data Centre IT Engineer - Server Racking & Configuring, Hosting System Engineer,
Interested? Apply here for a fast-track path to the hiring manager